Terms & Conditions

Effective date: January 1, 2026

⚠️ Medical disclaimer: Support Health Improve is not an emergency service. If you are experiencing a medical or mental-health emergency, call 911 or go to the nearest emergency room immediately.

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the Support Health Improve website, patient dashboard, and home health, telehealth and wellness services (collectively, the "Services"). By creating an account, booking an appointment or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Services.

2. Description of Services

Support Health Improve provides non-emergency healthcare coordination and delivery, including online doctor consultations, family medicine, preventive care, annual health checkups, health screenings and mental health counseling, via secure video, phone and in-home visits. Availability of specific services (including in-home visits) varies by state and location.

3. Eligibility

You must be at least 18 years of age and located in a U.S. state where our providers are licensed at the time of service to create an account. Minors may receive care only through a parent or legal guardian under a Family Circle membership, subject to applicable state law regarding adolescent consent and confidentiality.

4. NOT FOR EMERGENCIES

The Services are not a substitute for emergency care. We do not monitor our platforms for emergency requests. In an emergency, call 911 (or 988 for a suicide & crisis mental-health emergency). Our 24/7 nurse line provides triage guidance only and cannot dispatch emergency services.

5. Telehealth Consent

By using virtual care, you expressly consent to receiving healthcare via telehealth technologies. You understand: (a) telehealth has limitations, including the inability to perform physical examinations or certain diagnostics; (b) technology failures may interrupt care; (c) your provider may determine an in-person visit is medically necessary; and (d) you may withdraw consent to telehealth at any time, with the consequence that we may be unable to continue virtual treatment.

6. Accounts & Accuracy

You agree to provide accurate, current and complete information, to keep your credentials confidential, and to notify us immediately of any unauthorized account use. You are responsible for all activity under your account, including bookings made for family members on a Family Circle plan.

7. Fees, Billing & Memberships

Membership fees are stated on our pricing page, billed monthly or annually in advance to your payment method on file.
Annual plans are billed once per year and include two months free relative to the monthly rate.
Renewal: memberships auto-renew until cancelled. You may cancel anytime from your dashboard; cancellation takes effect at the end of the current billing period. No partial-period refunds are issued unless required by law.
Upgrades/downgrades are prorated automatically.
No-shows & late cancellations (under 4 hours' notice) may be subject to the visit's value being deducted from included visits where applicable; membership fees themselves are never charged extra for rescheduling within policy.
HSA/FSA: memberships are generally HSA/FSA eligible; superbills are provided for out-of-network insurance reimbursement. We make no guarantee of insurance reimbursement.

8. Prescriptions

Prescriptions are issued solely at the clinical judgment of our licensed providers when medically appropriate. We do not guarantee prescriptions. Controlled substances require in-person evaluation where mandated by federal or state law. Prescriptions may be sent to your chosen licensed pharmacy; we are not responsible for pharmacy fulfillment, pricing or insurance formularies.

9. Acceptable Use

You agree not to: misuse the Services for fraudulent, unlawful or abusive purposes; impersonate others or provide false medical history; record consultations without provider consent where prohibited by law; attempt to access systems or data you are not authorized to access; or interfere with the operation of the Services.

10. Intellectual Property

All content on the website and dashboard — text, graphics, logos, care-plan templates and software — is the property of Support Health Improve or its licensors and is protected by U.S. intellectual-property law. You receive a limited, revocable, non-exclusive license to use the Services for personal, non-commercial purposes. Your medical records remain yours, as detailed in our Privacy Policy.

11. Third-Party Services

Laboratories, pharmacies, payment processors and other integrated services are operated by third parties. Their terms govern those interactions, and we are not liable for their acts or omissions beyond what law requires.

12. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION. HEALTH CONTENT ON OUR SITE IS FOR EDUCATION AND NEVER A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Support Health Improve'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES. Nothing in these Terms limits liability that cannot be limited by law, including liability arising from professional negligence of our clinical providers.

14. Indemnification

You agree to indemnify and hold harmless Support Health Improve, its providers, employees and affiliates from claims, damages and reasonable costs arising from your breach of these Terms or misuse of the Services, except to the extent caused by our own negligence or misconduct.

15. Dispute Resolution & Governing Law

These Terms are governed by the laws of the State of Idaho, USA, without regard to conflict-of-law rules. The parties shall first attempt good-faith resolution for 30 days; unresolved disputes shall be settled by binding arbitration in Twin Falls County, Idaho, under the rules of the American Arbitration Association, on an individual basis — no class actions. Either party may bring claims in small-claims court. You may opt out of arbitration within 30 days of first accepting these Terms by written notice to info@supporthealthimprove.com.

16. Changes to These Terms

We may modify these Terms; material changes will be emailed and posted at least 30 days in advance. Continued use after the effective date constitutes acceptance. Disputes are governed by the version in effect when the dispute arose.

17. General

If any provision is held unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. These Terms, together with the Privacy Policy, form the entire agreement between you and Support Health Improve.

18. Contact

Support Health Improve
4247 N 1360th E, Buhl, Idaho 83316, USA
Phone: (916) 536-1262 · Email: info@supporthealthimprove.com